7/22 10:45AM EST - System is back up and running (RESOLVED)
We’re happy to share that https://app.godocs.com is now fully back online and operational.
We sincerely apologize for the disruption and understand how critical platform availability is to your day-to-day. If you experience any lingering issues or need assistance accessing the system, please don’t hesitate to reach out directly to me or our Customer Support team.
We’re actively working with our partners to put the proper safeguards and protocols in place to ensure this type of disruption does not happen again.
Thank you,
James Martin
Vice President of Operations
7/22 10AM EST - No material update
7/22 9AM EST - Issue Identified, working towards solution
Overview of Issue
We are currently experiencing a service disruption due to a widespread outage from one of our global partners that supports key functionality in our platform.
We understand how important uninterrupted access to our services is to your business, and we are actively monitoring the situation and working closely with the partner to restore services as quickly as possible.
What you need to know:
- Our team is in constant communication with the partner and will share any meaningful updates as they become available.
- We will provide ETA updates every hour.
We sincerely apologize for the inconvenience this may cause and appreciate your patience as we work to resolve this issue. Please don’t hesitate to reach out to our support team if you have any questions or need further assistance.